Each order that is sent out has been inspected thoroughly during the packing process. However If something isn’t quite right, kindly follow the steps below for exchange or refund. 

 HOW TO RETURN?

  • If you received a faulty/defective/wrong items, kindly inform us at hellomelostudio@gmail.com within 3 days of receiving your order. 
  • Kindly include your order number, photographs clearly showing the defect/damage and we will review and get back to you as soon as possible.
  • The items must have all their original labels attached and be in original condition (unworn, unwashed and unaltered).
  • The return charges will be borne by Melo if the item you received is wrong or defective.
  • Kindly pack the item into the original shipping packaging if possible or securely in your preferred packaging, and provide us the tracking number once you have initiated a return.

MELO reserves the rights to reject return request that does not meet the above criteria.

REFUND

The refund will be processed as soon as we receive the returned items. Refunded amount will be credited back using your original payment method. 

All defective items must be verified by Melo before processing for refund.

If items are deemed to be faulty, you will have the option for a replacement of the item (depend on stock availability),an exchange for other item with equivalent value or a cash refund. 

WHEN EXCHANGE/RETURN IS NOT POSSIBLE

  • Change of mind/for sale items
  • If exchange/return initiation period has passed
  • If there are traces of washing and wear, contamination or odours, such as perfume
  • If there are signs of damage for the purpose of intentional refund
  • In the case during return that the item(s) are not packed in good condition, or causing item(s) or component(s) to be lost or damaged 

Please note there may be slight colour variation in actual item vs item image for some products due to the lighting. Colour may appear darker or lighter and will not be considered defective. 

Actual item measurement may vary from 1cm to 3cm in measurement subject to different material quality and measurement method and will not be considered defective as well. 

Items with slight imperfections (uneven stitching, minor loose thread, minor stains etc) which do not affect the overall appearance of the item will not be considered a defect. 

DISCLAIMER

  • Melo reserves the right at our sole discretion, to modify or replace these Terms at any time without prior notice. 
  • In any case of dispute, Melo reserves the right of final decision.